Heritage Collection on Victoria - Mobile App Check-In

Guests consistently praise the hotel for its exceptionally helpful and accommodating staff, who are frequently mentioned by name for their outstanding service. The location is highlighted as convenient and accessible to public transport and attractions. Cleanliness is another strong point, with many guests noting the modern, well-kept rooms. However, several reviews mention the rooms are quite small and may not be suitable for those with mobility issues due to steep stairs and lack of elevators. Overall, the positives of service, location, and cleanliness outweigh the negatives for most guests.