Hotel is great. Staff very helpful. Many restaurants to choose from. Near tube. Enjoyed the stay. Hidden secret. Good room service. Breakfast in bed was great. Room service is alright. Near all attractions. Staff is friendly and trying hard but more process- than guest-oriented, lacking flexibility. E.g., a cup of tea would have been nice in the morning before the breakfast opened at seven. Instead one was asked to spend 45 minutes waiting in the lobby (water was provided). Could have been a strong four-star rating, yet the experience was max three overall.