The staff was warm, welcoming and professional. Location is great! Near the underground, local restaurants and pubs. Our room was large, had a kitchenette and small patio. The Nadler Kensington met and exceeded our exceptions. The room was clean and comfortable, although quite small even for typical city standards. Lovely, modern hotel with very clean rooms slightly on the small side but didn't bother me. By far the best thing is the staff. Each and every member of staff we came across was so polite, friendly and welcoming. Will always have a conversation with you and would do anything to make your stay amazing. Will definitely be my go too hotel now in London! Couldn't recommend enough.