The staff is one of the things that made the stay so comfortable. NYC can be intimidating but the staff reached out to us to check us in smoothly. I loved the lobby and the cozy sitting places, it felt like home and it was nice to see people sitting in the chairs and reading books. The rooms are small but comfortable especially the mattresses. I slept well and loved waking up to a wonderful view of the city when I rolled over. The bar staff at Harold's was also super welcoming and we had a great chat with Jose about the tequila we were drinking. We asked a lot of questions and he was happy to answer them. The rooftop bar was fun with a vibrant crowd and an amazing view. The little shop in the lobby was perfect for my sweet tooth in the evening and my healthy eating habits in the morning.