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Dukes The Palm, a Royal Hideaway Hotel
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Dukes The Palm, a Royal Hideaway Hotel Hotel

Palm Jumeirah | PO Box 120015 | Dubai | United Arab Emirates Palm Jumeirah | PO Box 120015 | Dubai | United Arab Emirates, Dubai, United Arab Emirates Show Map

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8.3
Excellent from 4,240 reviews
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About Dukes The Palm, a Royal Hideaway Hotel

Located in Dubai, Dukes The Palm a Royal Hideaway Hotel provides free wireless internet and a gym. It has a spa and wellness centre, as well as a concierge, a 24-hour reception and room service.

The hotel provides a dry cleaning service and 24-hour security. In addition, the multilingual staff are on hand to offer assistance.

The rooms offer an elegant décor and superb 5-star amenities.

Dukes The Palm a Royal Hideaway Hotel is under a 30-minute drive from Dubai International Airport. The hotel also offers parking for guests with a vehicle.

Excellent 8.3
4,223 guest reviews

Hotel Features

Activities

Board games/puzzles, Game room, Books, DVDs, music for children, Evening entertainment, Fitness centre, Indoor play area, Kids' club, Kids' outdoor play equipment, Playground, Water sport facilities (on site)

Policy

Pets not allowed

Services

Business centre, Car hire, Wake-up service, Daily housekeeping, Fax/photocopying, Concierge service, Entertainment staff, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Mini-market on site, Multi-lingual staff, Special diet menus (on request), Contactless check-in/check-out, Tour desk, Spa, Key access, Beauty salon, 24-hour security, Shuttle service (free), Ticket service

General

Wine glasses, ATM on-site, Electric kettle, Entire unit wheelchair accessible, Executive lounge access, Family rooms, Feather pillow, Fire extinguisher, Gift shop, Laundry facilities, Ironing service, Flat-screen TV, Free toiletries, Shoeshine, Heated pool, Room service, Smoke alarms, Heating, Hypoallergenic pillow, Physical distancing in dining areas, Physical distancing rules, Infinity pool, Property is cleaned by professional cleaning companies, Process in place to check health of guests, Interconnected room(s) available, Child pool, Indoor pool, Outdoor pool, Key card access, CCTV in common areas, Kids meals, CCTV outside property, No smoking, Kid-friendly buffet, Kitchenware, Restaurant, Bar/Lounge, Hand sanitiser in guest accommodation and key areas, Lockers, Screens or physical barriers placed between staff and guests in appropriate areas, Lowered sink, Cable or satellite TV, Use of cleaning chemicals that are effective against coronavirus, Air-conditioned, Newspapers, Non-feather pillow, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, All plates, cutlery, glasses and other tableware have been sanitised, Trouser press, Food can be delivered to guest accommodation, Guests can opt-out of accommodation cleaning service, Free parking, Pool cover, Staff follow all safety protocols as directed by local authorities, Pool view, Pool with a view, Private beach, Bathrobe, Private bathroom, Garden, Private check-in/check-out, Kitchen, 24-hour front desk, Kitchenette, Storage available, Private parking, Free valet parking, Quiet street view, Spa and wellness centre, Radio, Raised toilet, Terrace/Patio, Disabled access, Roll-in shower, Beach towels, Linens, Towels, Safety deposit box, Sea view, Seating area, Shampoo, Pool bar, Shower, Dishwasher, Iron and ironing board, Shower cap, Oven, Accessible by lift, Adapted bath, Adapter, Slippers, First-aid kit, Additional bathroom, Microwave, Snack bar, Socket near the bed, Additional toilet, Sofa, Alarm clock, Sofa bed, Baby safety gates, Solarium, Balcony, Soundproof rooms, Bathtub, Bidet, Stovetop, Body soap, Bottle of water, Breakfast in the room, Bridal suite, Tea/coffee maker, Telephone, Carpeted, Tile/marble floor, Toaster, Refrigerator, Toilet, Toilet paper, Children's television networks, Toilet with grab rails, Safe, Toothbrush, City view, Towels/sheets (extra fee), Cleaning products, Dustbins, Coffee machine, TV, Upper floors accessible by lift, Conditioner, Dining area, VIP room facilities, Dining table, Walk-in shower, Wardrobe or closet, Drying rack for clothing, Washing machine, Water slide

Internet

Wi-Fi available in all areas, Free Wi-Fi

Check-in

From 03:00 pm

Check-out

Prior to 12:00 pm

Dukes The Palm, a Royal Hideaway Hotel reviews

Dukes The Palm, a Royal Hideaway Hotel
8.3
Excellent
from 4,223 reviews

Rating summary

  • Cleanliness 8.7
  • Comfort 8.6
  • Location 8.5
  • Services 8.5
  • Staff 8.6
  • Value for money 8.0

Recent reviews of Dukes The Palm, a Royal Hideaway Hotel

  • carla

    Groups of friends

    Jan 2019

    Verified Stay

    Stellar Service and Gorgeous Pool

    Just amazing! First impression when you walk into the foyer is incredible with a stunning chandelier, and the staff greeted us with a welcome drink of iced tea. Service is impeccable (except the pool staff, where a few staff were quite rude). Breakfast has absolutely everything you could want, and some. The infinity pool has stunning views of the palm bay and the Dubai skyline, and there's even a private beach where you can rent a canoe or kayak. The rooms are beautiful and the beds super comfortable. They even have a little night light that senses when you get up from bed and lights the floor. Would definitely stay here again!

    9.5
  • becky.caiels

    Young couples

    Nov 2018

    Verified Stay

    Great pool and great location

    overall good stay, buffet breakfast was just too crowded and some staff were nice and friendly but some not so much. We asked one particular girl at concierge desk if there was anywhere else we could eat around the area, she gave us bear minimum advice and was quite rude about it. However we did have a lovely guy check us in, we unfortunately were allocated a room overlooking construction, therefore requested a room move, and the gentleman at front desk assisted us promptly to move to the other side of the hotel. Pool was amazing, location was great and overall it was a pleasant stay.

    8.0
  • Ivory H

    Oct 2018

    Verified Stay

    Not Recommended Hotel

    Found the staff very sloppy, especially the housekeeping team. Purchased an all inclusive package which transpired not to be quite all inclusive as there were more things excluded than included! Food at best would be described as bland and very repetitive apart from the Khyber restaurant which was amazing. Drains in the bathroom flooded as well as towel rails falling off, etc, supposed to be a newish hotel! Made a complaint to several of the management team, however, left feeling very disappointed, I guess you get what you pay for. Having stayed at many a hotel in Dubai over the past 12 years, in my opinion, this is not a 5 star hotel, far from it. Huge amounts of building work right opposite and next to the hotel itself. Think very carefully if you're a family before booking this hotel.

    6.5