To start off, the room is absolutely brilliant, no faults there. It is purely down to the shocking training of the waitresses and staff in general. for starters, on the first night. We started our order for food at 20 to 10pm. the waitress took so long to take our order that when she had taken it to the kitchen, they had stopped serving food, so we had no hot meal for the first night. Second night, we near enough had the same problem however we got our hot food, but for our dessert we were told certain items were off the menu. to our suprise when dessert had come out, 2 of 5 of us got what we asked for. Service at the bar isn't much better either. started to make an order of drinks, once the waitress had taken 2 of our drinks on order, she stops and starts taking food out to people with no apologies or anything. about 10 minutes after starting the order, we finally get to the payment. however, she then starts to serve others, making us wait to pay for our drinks. overall i definitely would not recommend a stay at this hotel. save your money!!!