From the moment you first get to the front drive, the staff is friendly and wanting to please. And when you first walk into the hotel, the lobby is what a luxury hotel lobby should look like, drawing your eyes to all of the exquisite detail. We stayed here for my mom's birthday, and, of course, they never fail to remember special occasions at the Ritz and so they made her a special cake, with her name on it. She was blown away that they remembered. And with a view out of our rooms of the Miami skyline, she had a birthday she will never forget. Our son was also quite enamored with the stuffed Ritz lion that the bellman gave him, so he will never forget his stay either. We also had a slight view of Biscayne Bay if we peeked over the balcony just a tad. The rooms are nice and plush as well, with great furnishings and the amazing beds that the Ritz seems to have in all of their hotels. The pool area is absolutely amazing, and the pool is heated to a comfortable temperature year-round. So, if you're worrying about all of those cool days and nights Miami has been having lately, and think you might not be able to go in the pool, you might want to re-think that. The pool was warm, even in December. The location of the hotel is great too, as it's just a short walk to Biscayne Bay and some great waterfront restaurants. And, the staff further added to the enjoyment of our stay by letting us get a late check out for no extra charge, just so my mom could enjoy the hotel a little longer. If this Ritz continues to operate the way they are, they're going to have many happy guests for years to come. Thank you for making my mom's birthday a memorable one.