Hotel is conveniently placed in the the heart of Time Square. Staff were friendly and helpful. Room was very modern and clean. Bed was the highlight of our stay. The room was clean with great views of Time Square and the Hudson. The reason I didn't give this property an excellent rating, was that although we were on the 31st floor it was very loud. Sound proof is not the greatest, you hear the guest next door, the crowds in Time Square, sirens, and car horns honking all night long, fortunately the bed was so comfortable that we were able to get a good night sleep. If your not accustomed to NYC it's a little difficult to sleep. Not sure why it's so loud because we have stayed at other properties nearby and we did not hear as much street noise as we did here. One thing that we really did not like was the lack of privacy in the bathroom, frosted glass and you can really see everything inside the bathroom from the room. Thank God, it was just my husband and I. Would not have been comfortable using the bathroom if we had our young daughter with us.